We are going to evaluate and review the HT-7120 massage recliner from Human Touch. Over the years, we have developed a 5 category review process to provide balance and consistency for our readers. We will review the HT 7120 in the following categories: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. We score each category up to 20 points each and sum them up for an overall possible rating of 100 points. The Human Touch line is extensive and the HT 7120 is in the $2,000 to $3,000 price range.
Warranty Coverage and Customer Service: Warranty is at the company level, but nonetheless, warranties vary significantly with massage chairs. You want to make sure you have sufficient long term protection for this key investment. The HT 7120 warranty coverage is as follows: structure is covered 3 years, parts are covered 1 year and labor is covered 90 days. Human Touch also covers shipping expenses for parts for the first 90 days. The warranty coverage is on the low end for the industry and this price level. Customer service is provided by Human Touch and is effective. The HT 7120 earns a 12 in warranty and customer service.
Comfort and Ergonomics: This is a well designed massage chair. The massage recliner is very comfortable to sit in when not being used for a massage. The head support pillow is detachable and adjustable for different users. The armrests are sufficiently padded. Human Touch has a unique controller for the chair. It has functions on two sides which is simple and easy to use. The leg ottoman cannot be extended which is a drawback, but you can adjust the massage well width. This is a unique feature for this recliner line. The HT 7120 rates an 18 for ergonomics.
Ease of Use: The massage chair industry is always adding features into chairs which is outstanding. The counterbalance to many features is ease of use. With so many new features, figuring out how to take advantage of them can be frustrating. The HT 7120 comes with a very well designed remote control. It is slim remote and has controls located on 2 sides of the remote. The remote is descriptive and fairly easy to use. There is no remote stand, so the remote tucks away in a pocket. The only cumbersome operation is flipping the leg ottoman, but other than that we give the HT 7120 a 19 in ease of use.
Key Features: The features that stand out in the HT 7120 are the compression massage and the width adjustment in the leg ottoman. The compression massage is similar to a sports therapy massage. Sports therapy massages use deep tissue and firm pressure to stimulate the muscles. The HT-7120 uses a rocking motion and stroking. The rocking motion loosens the spinal joints and the stroking elongates and applies pressure to the muscles. The width adjustment of the leg ottoman is a novel function. The channel can be set to different widths to better fit your calves or feet. The channel has airbags, so the compression can be increased or decreased by changing the channel width. The 7120 gets an 18 in this category.
Massage Therapy: The HT-7120 comes equipped with 3 pre-set programs, 5 manual massage programs and 3 level height controls for your back. The 3 pre-set programs are sore muscle relief, energy rejuvenate and auto-demo. The 5 manual programs are rolling, kneading, compression, percussion and vibration. There are heating elements built into the lower back or lumbar area to soothe lower back pain. There is a full body stretch mode which decompresses your spine. The feet and calves are massaged with the rotating leg ottoman. This is a therapeutic massage chair with effective massage therapy. We give the HT 7120 a 19 in massage therapy.
Overall, we rate the HT-7120 an 86/100. This is a sleek and contemporary design for a massage chair. We are concerned with the really short warranty compared to others in the industry. These chairs are well built and designed, but warranty is your long term protection and this warranty is one of the shortest. The massage therapy is very effective and the controls are simple and easy to use. This is certainly a massage chair recliner that deserves your attention if you are looking for a solid mid range model.